We won’t have you jumping through hoops!

What's the process here at Phillips for bespoke and custom-made products?

From the minute you make contact with us – we’d like to think that for our customers it’s a smooth, streamlined process moving you from A to B! 

We’ve been doing this for years being the established business that we are, so for us it’s second nature! 

First things first……most clients come to us either through a referral or by visiting our webpage through a google search. 

There’s several ways you can make contact with us in the first instance: – 

 * You can call us on 01442 200600

* Or email us at webenquiries@phillipsdirect.com

* We also have a chatbot feature available during office hours on our website if you have a quick question, please feel free to reach out. 

We love hearing directly from you and will always endeavour to answer your questions as quickly as we can. 

Once you've reached out to us...


You will engage with one of our helpful sales representatives that will take time to understand your requirements. If it is something we have designed or we have in stock, they will be able to answer your questions and talk you through the delivery times.

If you need a bespoke design, our sales team will organise a discovery call or face to face meeting if you are local, between you and one of our creative geniuses. They will put their thinking caps on and will listen to your needs and then …..hey presto will create a prototype and send it to you for your feedback, with a fully comprehensive quote from our sales team. There is no limit to the number of changes, it is your product and we want it to be perfect for you.





Your order will then be processed


Once the design has been agreed by yourself, you can lie back and leave it in our capable hands for manufacturing and distribution. 


Our friendly team will be in touch at every step of the way to keep you informed of the order’s progress.



We’ll then endeavour to get your order delivered to your door as soon as we can either by a reliable courier that we use for greater proximity deliveries or our friendly delivery driver.



We’ll be in touch a few weeks after the order has been delivered to make sure that you are happy with everything.


Your journey is so important to us and we want it to run as smoothly and effortlessly as possible for you.





Our ethos is to keep our customers happy - if you are happy, then so are we !

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